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Insect Lore Help Center

Do you have questions about your insect raising project? Visit our comprehensive help center and find the answer. 

Have a question about your Mason Bee kit or want to learn more about these fascinating pollinators? Click here!

Mason Bee Questions

Tips and Tricks for our 33 School Kit and 33 School Kit Refill

School Kits

Do you have questions about your Ant Project or general questions about ants? Click here!

Ant Questions

Learn more about vouchers and the voucher redemption process here.

Vouchers

If you encounter issues with your redemption code, such as an error stating it has already been used, or if you accidentally closed your browser before completing an order, follow these instructions:. Remember, vouchers can be redeemed as long as the

If you encounter issues with your redemption code, such as an error stating it has already been used, or if you accidentally closed your browser before completing an order, follow these instructions:<ul><li>Refresh your browser and ensure the code has not been redeemed by completing the checkout process.</li><li>If the voucher is still valid and has not been completed, retry entering the code on our website.</li><li>In case the code was redeemed and you have not completed the process, please contact us with the specific voucher code details for further assistance.</li></ul>Remember, vouchers can be redeemed as long as the checkout process was not completed, and instructions for redeeming it are provided in the emails from Insect Lore.

What should I do if my redemption code doesn't work or was accidentally redeemed?

Insect Lore takes our customer's security seriously and we do not keep any credit card information on file. If you need to make a payment with a credit card, we can send you a link or you can call our service number to complete the payment process.

Insect Lore takes our customer&apos;s security seriously and we do not keep any credit card information on file. If you need to make a payment with a credit card, we can send you a link or you can call our service number to complete the payment process.