What should I do if my redemption code doesn't work or was accidentally redeemed?Updated 6 months ago

If you encounter issues with your redemption code, such as an error stating it has already been used, or if you accidentally closed your browser before completing an order, follow these instructions:

• Refresh your browser and ensure the code has not been redeemed by completing the checkout process.
• If the voucher is still valid and has not been completed, retry entering the code on our website.
• In case the code was redeemed and you have not completed the process, please contact us with the specific voucher code details for further assistance.

Remember, vouchers can be redeemed as long as the checkout process was not completed, and instructions for redeeming it are provided in the emails from Insect Lore.