Butterfly Questions
Have a question about your Butterfly Kit or want to learn more about these fascinating pollinators? Click here!
All articles
All articles
Categories
Ladybug Questions
Have questions about your Ladybug Raising Kit or want to learn about ladybugs? Click here!
Mason Bee Questions
Have a question about your Mason Bee kit or want to learn more about these fascinating pollinators? Click here!
School Kits
Tips and Tricks for our 33 School Kit and 33 School Kit Refill
Ant Questions
Do you have questions about your Ant Project or general questions about ants? Click here!
Vouchers
Learn more about vouchers and the voucher redemption process here.
Ordering, Shipping, and Returns
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Products
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Articles
What should I do if my redemption code doesn't work or was accidentally redeemed?
If you encounter issues with your redemption code, such as an error stating it has already been used, or if you accidentally closed your browser before completing an order, follow these instructions:. Remember, vouchers can be redeemed as long as the
Do you keep credit card information on file?
Insect Lore takes our customer's security seriously and we do not keep any credit card information on file. If you need to make a payment with a credit card, we can send you a link or you can call our service number to complete the payment process.