If you feel like there is a problem with your order, please send photos and a quick note of explanation to us through our Contact Form so we can assess what you are observing with your insects. Please include your order number when reaching out to us
To reach us via email, send us a message through our Contact Form.
Insect Lore is the Original Butterflies-By-Mail Company. We have been delivering the Magic of Metamorphosis to families and classrooms for almost 50 years! We take great pride in the quality of our educational products and the reliability of our Live
Live products are not returnable. If your live order does not fulfill our guarantee, do not send the live shipment back to Insect Lore. Instead, please contact Insect Lore within 30 days of receipt of your purchase to request a replacement. Our Polic
If your order has arrived and there are items missing, please reach out to us within 3 days of receiving your order by sending us photos, including the items received, packing slip, and shipping label through our Contact Form. A member of our Happy G