Insect Lore Help Center

<p>During the spring, Insect Lore experiences a very high order volume, and we are trying to ship orders out as soon as possible. We will do our best to make an update to your order but will only be able to change it if it has not yet shipped.&#xA0;</p><p>When contacting Insect Lore, please specify the new date you wish your order to be shipped on, and we will accommodate your request if possible. It&apos;s important to make any changes as soon as possible, as once an order has shipped, we are not able to change the ship date.</p>

During the spring, Insect Lore experiences a very high order volume, and we are trying to ship orders out as soon as possible. We will do our best to make an update to your order but will only be able to change it if it has not yet shipped. When cont

Can I change the ship date for my order after I have placed it?

What should I do when my Cup of Caterpillars™  arrives?

Butterfly raising tips and tricks

Where can I find my butterfly kit instructions?

What should I do if a chrysalis falls?

When Should I Order My Caterpillars?

When is the best time of year to raise butterflies?

Can I open my Cup of Caterpillars™

What kind of butterfly does Insect Lore provide?

What is the best temperature for the Cup of Caterpillars™ ?

Why should I complete this project indoors?

What can I expect during the butterfly life cycle?

What should I do if my cup is missing a caterpillar?

Why should I release my butterflies after a few days?

What do butterflies eat?

What are the differences between each live butterfly kit?

Should I release my butterflies if it's snowing?

Should I release my butterflies if it's raining?

How much sugar is in the sugar packets?

Why are my caterpillars inactive?

My chrysalis is changing color

What should I do during the chrysalis stage?

Why is it important to be gentle with my Cup of Caterpillars™?

Do I need to mist my chrysalides?

Are the caterpillars shipped frozen?

When should I set up my habitat?

Can I slow the growth of my caterpillars?

What is normal behavior in the butterfly habitat?

Should I provide water for my caterpillars?

Not all my butterflies have hatched, when should I feed them?

Will my butterflies emerge at the same time?

What should I do if there is condensation in my Cup of Caterpillars™?

Can I bring my butterflies in the car?

What kind of fruit can my butterflies eat?

How do I clean my butterfly habitat?

What temperature should it be when I release my butterflies?

What is the webbing in my cup of caterpillars?

What are the red droplets I see in my butterfly habitat?

What are the benefits of Insect Lore's butterfly-growing kits?

My caterpillars arrived and are not moving, are they dead?

Can I touch my caterpillars?

Do I need to provide food for my caterpillars?

Are my caterpillars stuck in their webbing?

How long is the chrysalis stage?

What items do I need to order to have the best butterfly raising experience?

Why are my chrysalides shaking?

What is the black object I see at the top of my chrysalis?

How do I remove the webbing from a chrysalis?

Why should I remove the webbing from a chrysalis?

All my caterpillars except one have formed chrysalides. What do I do?

Do my caterpillars have enough air?

Where is my chrysalis log?

Are my caterpillars running out of food?

When will my butterflies start eating?

What do I do when my chrysalides form?

My butterfly’s wings are shaking!

Why do my butterflies look like moths?

When and where should I release my butterflies?

Will my butterflies lay eggs?

How do I make butterfly nectar?

Why should I put a paper towel under the habitat?

Can I reuse my butterfly habitat?

Release Day Guidelines

Can I put my Caterpillars in the refrigerator to slow their growth?

Butterfly Kit Questions

What is frass?

How many legs does a caterpillar have?

Where do butterflies go in winter?

Do butterflies sleep?

What is an instar?

What is Lepidoptera?

Why do butterflies have dust on their wings?

Why can butterflies taste with their feet?

How long do butterflies live?

Do Painted Lady butterflies migrate?

What is the difference between a moth and a butterfly?

What is the biggest threat to butterflies?

How many eyes do caterpillars have?

How far can painted ladies fly?

How fast do Painted Lady butterflies fly?

How long does it take for a butterfly’s wings to harden after emergence?

What's the difference between and chrysalis and a cocoon?

What is a larva?

How do butterflies eat?

How many legs does a butterfly have?

How do I feed my butterflies?

When should I feed my butterflies?

How can I tell if my butterflies are male or female?

How long is the butterfly life cycle?

Which butterfly species does Insect Lore provide?

Learn about Butterflies

Butterfly Questions

Why are my ladybugs white when they emerge?

What kind of ladybug does Insect Lore supply?

Ladybug Land tips and tricks

My ladybug larvae arrived and are not moving, are they dead?

How do I clean my Ladybug Land

Where can I find my Ladybug Land instructions?

How do I transfer my ladybug larvae to the Ladybug Land?

Should I provide water for my ladybug larvae?

How do I add water to the Ladybug Land?

How should I feed my ladybugs?

How long should I observe the ladybug life cycle in my ladybug land?

How do I release my ladybugs?

I only received 10 ladybug larvae. Can I get a replacement?

Ladybug Kit Questions

Do ladybugs go through metamorphosis?

What is the ladybug's lifespan in the wild?

How many insects can a ladybug eat in their lifetime?

What are the stages of the ladybug life cycle?

How can I tell whether a ladybug is male or female?

Do ladybugs have to worry about predators?

Do ladybugs taste bad?

Why does a ladybug have spots?

Are ladybugs predators?

How many aphids can a ladybug eat?

What do ladybugs do during the winter months?

Are ladybugs beneficial insects?

How fast can a ladybug fly?

What is the ladybug’s scientific name?

Learn About Ladybugs

Ladybug Questions

Where can I find my Ant Mountain instructions?

What kind of ants are in my Ant Mountain™?

Can I put ants from my yard in my Ant Mountain™?

Where do my ants come from?

Ant care tips and tricks

How do I set up my Ant Mountain?

When should I move my ants to their habitat?

Does my Ant Mountain come with a queen ant?

What are Ant Refills?

Can I touch my ants?

Do my ants have enough air?

Should I provide food for my ants?

How do I care for my Ant Mountain?

Can I reuse my Ant Mountain?

Should I release my ants?

Ant Kit Questions

What kind of seeds do ants enjoy?

What is a granary?

Do ants go through metamorphosis?

Why do ants have antennae?

How strong is an ant?

Are ants intelligent?

What is a group of ants called?

What do ants eat?

How long have ants populated the earth?

Is there an ant king?

Learn About Ants

Ant Questions

Can I raise butterflies and praying mantises in the same habitat?

Praying Mantis hatching tips and tricks

How do I mist my egg case?

Where can I find my praying mantis instructions?

What kind of praying mantis does Insect Lore provide?

Can my mantises escape their mesh habitat?

How many mantises are in the egg case?

How do I release my young mantises?

Why should I release my young mantises soon after they hatch?

What should I do when the egg case hatches?

How long will it take for my praying mantises to hatch?

Are Praying Mantises available year round?

Praying Mantis Kit Questions

What is incomplete metamorphosis?

Fun Facts about the Praying Mantis

How can I tell whether a praying mantis is male or female?

Do praying mantises fly?

What is the life span of the praying mantis?

Are praying mantises predators?

Learn About Praying Mantises

Praying Mantis Questions

Where can I purchase a voucher?

What is a kit with voucher?

How do I redeem multiple vouchers?

How do I redeem my voucher?

I've lost my voucher, what do I do?

My voucher says it's been used, but I have never used it.

Vouchers

Can I substitute items during Insect Lore Promotions?

What is Insect Lore's Fax Number?

How do I submit a purchase order?

How do I request a quote?

Why is my voucher not working?

How do I contact Insect Lore?

What do I do if I can't login to my Insect Lore account?

When should I order caterpillars to raise for an Easter Butterfly Release?

When should I order my insects if I live in a hot climate?

How do I place a tax exempt order?

Ordering tips

What is a kit with live larvae?

If I feel there is a problem with my order, when should I contact Insect Lore?

Why should I inspect my shipment immediately?

What is the Insect Lore Guarantee?

How do I track my order?

How do I place an order online?

When is the best time to order my insects?

How can I add a gift message to my order?

How to Place an Order with a Future Ship Date

Ordering

Ordering, Shipping, and Returns

Can I change the ship date for my order after I have placed it?Updated 2 months ago