Shipping

What are your current shipping times?

On average, orders are taking around 4-5 days to arrive at their destination. However, if you live on the west coast, they may arrive in three days. Please note that all estimates are approximate.

Can I change the ship date for my order after I have placed it?

During the spring, Insect Lore experiences a very high order volume, and we are trying to ship orders out as soon as possible. We will do our best to make an update to your order but will only be able to change it if it has not yet shipped. When cont

Do you ship outside the US?

Due to import restrictions, Insect Lore cannot ship outside the Continental United States. We cannot ship live insects specimens to Puerto Rico, Hawaii, Canada or Mexico. We cannot ship live product overseas.

Do you ship to Europe?

Our U.S. office does not ship overseas. However, we do have a European Branch. For all European orders, please visit our EU Division.

What is the best way for me to monitor the delivery of my live shipment?

To monitor your order, follow the tracking number we send via email AND sign up to receive SMS notifications with “Arrive”.

Should I be home to receive my live order?

Make sure to keep an eye on your tracking information so you can be home to receive your live order. Your insects will need to be brought inside as quickly as possible. If you cannot be there to receive your insects, ask a friend or neighbor to grab

My package has been marked as delivered but is not here. What do I do?

We've had some reports of USPS marking items as delivered before they arrive. If your order does not arrive within 2 days of it being marked as delivered, please contact your local post office for assistance. If they cannot locate the package, please

How soon should I open my shipment when it is delivered?

If you have ordered live insects, you should open your shipment immediately upon its arrival and assess the condition of your insects.

How can I change my shipping address?

If you need to change the shipping address of an order and it has not been fulfilled yet, please submit an address change request and a member of our Happy Growing Team will get back to you as soon as possible. Please note, we do our best to fulfill

How can I cancel my order?

If you need to cancel an order and it has not been fulfilled yet, please submit a cancellation request through our Order Management system and a member of our Happy Growing Team will get back to you as soon as possible. Please note, we do our best to

How do I track my order?

Once your order leaves our warehouse we will send you a tracking number so you can follow your order's journey to you.