We've had some reports of USPS marking items as delivered before they arrive. If your order does not arrive within 2 days of it being marked as delivered, please contact your local post office for assistance. If they cannot locate the package, please
On average, orders are taking around 4-5 days to arrive at their destination. However, if you live on the west coast, they may arrive in three days. Please note that all estimates are approximate.
Our U.S. office does not ship overseas. However, we do have a European Branch. For all European orders, please visit our EU Division.
Due to import restrictions, Insect Lore cannot ship outside the Continental United States. We cannot ship live insects specimens to Puerto Rico, Hawaii, Canada or Mexico. We cannot ship live product overseas.
To monitor your order, follow the tracking number we send via email AND sign up to receive SMS notifications with “Arrive”.
If you have ordered a live order you should open your shipment immediately upon its arrival and assess the condition of your insects.
Make sure to keep an eye on your tracking information so you can be home to receive your live order. Your insects will need to be brought inside as quickly as possible. If you cannot be there to receive your insects, ask a friend or neighbor to grab