Why is my voucher not working?Updated 10 months ago

We're sorry you're having trouble redeeming your voucher! Here are some ways to troubleshoot:

• First, check that you're entering your voucher code in the right place. To redeem your voucher, click on the orange "Redeem your voucher" button on our website. You cannot redeem a voucher at checkout. 
• If that doesn't work, you may have an older voucher that cannot be redeemed on our website. If this is the case, please call us at 1-661-746-7647 and we will assist you. 
• If you are a European customer, you have reached Insect Lore USA. You may be trying to redeem a voucher from Insect Lore Europe. If you have a voucher from Insect Lore Europe, you can redeem it here.