Ordering

Can I substitute items during Insect Lore promotions?

Our promotions are only for the items listed in the promotional materials. No substitutions can be made.

What is Insect Lore's fax number?

Our fax number is 866-522-0470. If you are submitting a purchase order, we recommend emailing your PO to [email protected] so you receive confirmation your order has been received. It will be processed in 2 business days.

How do I submit a purchase order?

Please send your completed purchase order along with a copy of your tax-exempt certificate (if applicable) to [email protected]. Please be sure your PO includes the following items:. Once we receive your order, we will process the order w

How do I request a quote?

Please e-mail your quote request to [email protected]. Include your school district's information and the items and quantities you wish to purchase. Allow 2 business days for quote requests to be processed.

Why is my voucher not working?

We're sorry you're having trouble redeeming your voucher! Here are some ways to troubleshoot:.

When should I order caterpillars to raise for an Easter Butterfly Release?

Easter's on its way!. Many customers in warmer climates release butterflies as part of their Easter celebrations. As spring approaches parts of the country warm up at different rates than others.

When should I order my insects if I live in a hot climate?

We recommend that all customers review the temperatures in their area prior to ordering their insects and only order them when daytime temperatures are between 50-90 degrees Fahrenheit.

How do I place a tax exempt order online with a credit card?

While you can immediately checkout tax-free using the steps above, you will eventually receive an email with approval for your certificate for your records. You do not need to wait for this email prior to completing your purchase. IRS Form W9 and 501

Ordering tips

When ordering your insects and preparing for your project, please consider the following:

What is a kit with live larvae?

Here at Insect Lore, we offer two kinds of kits; Kits with vouchers and kits with live larvae. Our kits with live larvae come with larvae included. That means that when you order your larvae you should be prepared to complete a three week project. Yo

Why should I inspect my shipment immediately?

Please inspect your live shipment immediately and send us a message (or call us at 1-661-746-7647) within 10 business days of receipt if your item is damaged or defective.

How do I place an order online?

Place an order online by visiting Insect Lore’s website. Select the item you wish to purchase and then click the orange “add to cart” button. Once your item has been added to your cart, you can either continue shopping or checkout. If you are ready t

When is the best time to order my insects?

The best time to order your insects depends on the temperature in your area. We recommend ordering your butterflies when it’s above 50 degrees Fahrenheit and maximum 90 degrees Fahrenheit. Be sure to check the forecast before you order your insects t

How do I add a gift message to my order?

You can now add a gift message to your order! Here is how you can leave a note for the recipient.1. Click on the cart in the upper right hand corner of the website. 2. Click on "Choose a Future Ship Date" to be taken to the Cart Summary screen.3. Wri

How to place an order with a future ship date

If you would like to place an order with a future ship date, complete the following steps. 1. Add the item(s) you are interested in to your cart.2. Hover your mouse over your cart.3. Click the blue button that says "Choose a Future Ship Date".4. In t

Can I just order caterpillars without the habitat?

Absolutely! If you already have a habitat, you can order a Cup of Caterpillars™ refill and it will come with a new cup of 5 little caterpillars along with a Chrys-A-Lid™ Holding Log. You can find those options in our online store here!

Can I have part of my order ship now and part ship later?

We are unable to split orders, so all of the items in any order you place will ship out together. If you would like to have items ship at different times or go to different addresses, you can place multiple individual orders on our website!

I've ordered a digital voucher, how will I receive it?

If you've placed an order for a digital voucher, it will be delivered to the email address provided during checkout within 24 hours of completing the order. It will come from [email protected]. If you do not see the email within 24 hours, please d

How do I request an invoice copy?

If you need a copy of an invoice, please email your purchase order number or invoice number along with the name of your school's district to [email protected] with subject line "Invoice Request". We will email you a copy of your invoice w

I don't see the Tax Exemption Portal in my account

If you are trying to place a tax exempt order and do not see the "Submit Your Tax-Exempt documents" section in your account details, please complete the following steps to upload your tax-exempt certificate:.

When should I order Caterpillars for Easter Baskets?

If you want to order a Cup of Caterpillars for your Easter Basket, the best days to order are April 11th and April 14th, 2025. If you have any questions, please feel free to send us a message!

What are the Benefits of Processing my Tax Exempt Order Online?

There are many benefits to processing your tax exempt order online!. After checkout, you'll receive an order confirmation, and a tracking notification when your order leaves our facility. Your order history will be stored in your account so you can g