Ordering

Can I substitute items during Insect Lore Promotions?

Our promotions are only for the items listed in the promotional materials. No substitutions can be made.

What is Insect Lore's Fax Number?

Our fax number is 866-522-0470. If you are submitting a purchase order, we recommend emailing your PO to [email protected] so you receive confirmation your order has been received. It will be processed in 2 business days.

How do I submit a purchase order?

Please send your completed purchase order along with a copy of your tax-exempt certificate (if applicable) to [email protected]. Please be sure your PO includes the following items:. Once we receive your order, we will process the order w

How do I request a quote?

Please e-mail your quote request to [email protected]. Include your school district's information and the items and quantities you wish to purchase. Allow 2 business days for quote requests to be processed.

Why is my voucher not working?

We're sorry you're having trouble redeeming your voucher! Here are some ways to troubleshoot:.

How do I contact Insect Lore?

To reach us via, email contact us at [email protected].

What do I do if I can't login to my Insect Lore account?

If you are having trouble logging in to your account, go to our login page and click "forgot your password". We will send you an email to reset your password.

When should I order caterpillars to raise for an Easter Butterfly Release?

Easter's on its way!. Many customers in warmer climates release butterflies as part of their Easter celebrations. As spring approaches parts of the country warm up at different rates than others.

When should I order my insects if I live in a hot climate?

We recommend that all customers review the temperatures in their area prior to ordering their insects and only order them when daytime temperatures are between 50-85 degrees Fahrenheit.

How do I place a tax exempt order?

Once you complete these steps, your order will be processed tax-free!. After checkout, you'll receive an order confirmation, and a tracking notification when your order leaves our facility. Your order history will be stored in your account so you can

Ordering tips

When ordering your insects and preparing for your project, please consider the following:

What is a kit with live larvae?

Here at Insect Lore, we offer two kinds of kits; Kits with vouchers and kits with live larvae. Our kits with live larvae come with larvae included. That means that when you order your larvae you should be prepared to complete a three week project. Yo

If I feel there is a problem with my order, when should I contact Insect Lore?

If you feel like there is a problem with your order, please send photos and a quick note of explanation to us at [email protected] so we can assess what you are observing with your insects. Please include your order number when reaching

Why should I inspect my shipment immediately?

Please inspect your live shipment immediately and contact us at [email protected] (or call us at 1-800-548-3284) within 10 business days of receipt if your item is damaged or defective.

What is the Insect Lore Guarantee?

Insect Lore is the Original Butterflies-By-Mail Company. We have been delivering the Magic of Metamorphosis to families and classrooms for almost 50 years! We take great pride in the quality of our educational products and the reliability of our Live

How do I track my order?

Once your order leaves our warehouse we will send you a tracking number so you can follow your order's journey to you.

How do I place an order online?

Place an order online by visiting Insect Lore’s website. Select the item you wish to purchase and then click the orange “add to cart” button. Once your item has been added to your cart, you can either continue shopping or checkout. If you are ready t

When is the best time to order my insects?

The best time to order your insects depends on the temperature in your area. We recommend ordering your butterflies when it’s above 50 degrees Fahrenheit and below 85 degrees Fahrenheit. Be sure to check the forecast before you order your insects to

How can I add a gift message to my order?

You can now add a gift message to your order! Here is how you can leave a note for the recipient.1. Click on the cart in the upper right hand corner of the website. 2. Look under "Cart Summary".3. Write your note in the box that says "Gift Message".4

How to Place an Order with a Future Ship Date

If you would like to place an order with a future ship date, complete the following steps. 1. Add the item(s) you are interested in to your cart.2. Hover your mouse over your cart.3. Click the blue button that says "Choose a Future Ship Date".4. In t